Opening
a trouble ticket through our Ticketing System is very easy. A support
team member of inwayhosting.com will help you adequately and you will
receive the desired information within maximum one hour after the
ticket has been opened by you.
Note: Prior to opening a support ticket, please read carefully the information about the relevant section from the Context Help, Video Tutorials or/and the F.A.Q. sections.
To open a personal trouble ticket please do the following:
- Go to the members login page.
- Log
in using your username and password. (You have received your login
information with the confirmation mail after you signed up for our
services)
- Having successfully logged into the Control Panel,
mouse over the Support link in the top left corner of the navigation
menu. A drop-down menu will be displayed with the following options:
F.A.Q. Video Tutorials, Open New Ticket, View Opened Tickets and View
Closed Tickets. Click on the Open New Ticket link to proceed.
- The page that opens contains a form that you should complete in order to send a help request, called ticket, to our Customer Support staff. Please fill out all fields as accurately as possible. The more
accurate the information you provide, the more precise our reply will
be. After completing the form, press the Submit button to send the
ticket to our Customer Support staff. You can see the tickets already
opened by choosing the View Open Tickets link in the Help Center menu.
Note: The new-ticket form can be reached also if, in the Help Center menu, described in section 3, you choose the F.A.Q. link as it is shown in the following image.
In
the F.A.Q. section, there is a request help link that will take you to
the same new-ticket form, to describe the problem and place the inquiry.
VIEW OPENED TICKETS
This page lists all the tickets you have opened, including detailed
information about the subject, status and the average response time for
each ticket as well as the date on which it has been opened.
In the page that opens, you can see the list of all tickets that you
have submitted. You can review the contents of any particular ticket,
with a single click on its number, subject, or more info link.
VIEW CLOSED TICKETS
This page contains a list of all tickets that have already been closed.
